Suka2cuci Privacy Policy — Your Data, Our Responsibility
Suka2cuci respects the privacy of every user in Malaysia. This policy clearly outlines how we collect, use, store, and protect your personal information when you use our platform.
1. Information We Collect
When you register and use the suka2cuci platform, we collect several categories of information to ensure our services operate properly and securely. The types of information we collect are as follows:
- Account information: Full name, email address, phone number, date of birth, and encrypted password upon registration.
- Financial transaction information: Details relating to deposits and withdrawals in Malaysian Ringgit (RM / MYR), including payment methods used such as TNG eWallet or FPX. We do not store full card numbers.
- Device and browser information: Device type, operating system, IP address, web browser type, and screen resolution used when accessing the platform.
- Usage data: Records of in-platform activity, including games played, active session duration, navigation clicks, and betting history for service improvement purposes.
- Cookies and session tracking: Information collected through technical and analytics cookies to ensure a smooth and consistent user experience.
We only collect information that is genuinely necessary and do not request sensitive information unrelated to platform operations.
2. How We Use Your Information
Information collected by suka2cuci is used solely for platform operations and improving the user experience. We do not sell or rent your personal data to any third party for marketing purposes.
Your information is used for the following purposes:
- Creating and managing your user account securely.
- Processing MYR deposits and withdrawals accurately.
- Sending important notifications related to your account, transactions, and platform updates.
- Detecting and preventing fraudulent activity, money laundering, and unauthorised access.
- Meeting legal and regulatory compliance requirements applicable in Malaysia.
- Improving platform features and personalising the user experience based on usage patterns.
3. Cookies & Tracking Technologies
The suka2cuci platform uses cookies and similar tracking technologies to keep core platform functions running smoothly. Cookies are small text files stored on your device when you visit our website.
We use three main types of cookies:
- Essential cookies: Required for login functionality, session management, and account security. These cookies cannot be disabled without affecting platform functionality.
- Analytics cookies: Used to understand usage patterns, the most visited pages, and time spent on each section of the platform. This information is used in aggregate form and does not directly identify individuals.
- Preference cookies: Saves your language settings, display mode, and other preferences you have selected to ensure a more personalised experience on every visit.
You can manage your cookie settings through your web browser at any time. Disabling certain cookies may affect some platform functionality.
4. Data Storage, Security & Sharing
Suka2cuci invests fully in robust security infrastructure to protect your personal data. All data is stored on servers secured with high-level encryption. Access to user data is strictly limited and granted only to authorised personnel.
Your personal data is retained for as long as your account remains active or as long as necessary to fulfil our legal obligations. When an account is closed at the user's request, data will be deleted within the stipulated timeframe unless applicable law requires certain records to be retained.
Regarding the sharing of information with third parties, suka2cuci only shares user data in the following situations:
- With verified payment processors to carry out MYR transactions securely — they are bound by strict confidentiality agreements.
- With regulatory authorities or law enforcement when required under applicable Malaysian law.
- In cases involving fraud investigations or illegal activity linked to a user's account.
We do not share, sell, or transfer your personal data to third parties for marketing or commercial purposes without your explicit consent.
5. User Rights Over Personal Data
As a registered suka2cuci user, you have the following rights regarding your personal data:
- Right of access: You have the right to request and receive a copy of the personal information we hold about you.
- Right to rectification: If any of your information is inaccurate or incomplete, you may request a correction through your account settings or by contacting our support team.
- Right to erasure: You may request account closure and deletion of your personal data, subject to our legal obligations to retain certain records.
- Right to object: You have the right to object to the processing of your data for specific purposes, including marketing communications.
To exercise any of the above rights, please contact the suka2cuci support team via live chat on the platform or email us at [email protected].
Suka2cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. When significant changes are made, we will display a clear notice on the platform and indicate the new effective date.
Continued use of the suka2cuci platform after updates to the Privacy Policy are published will be considered acceptance of the revised terms. You are encouraged to review this page periodically. If you have any questions, please refer to the FAQ us for further assistance.
Your Privacy, Our Priority
We are committed to handling your data with integrity and transparency. If you have any questions about this Privacy Policy or how we manage your information, do not hesitate to reach out to us.